# QBO Skills: Customer sales: invoices, sales receipts, payments & deposits

Questions with answers and explanations, from the Questiva Learning skills tests.
Version 2, authored 2026-08-23.
Take it interactively: https://www.questivalearning.com/qbcu-certification-prep#skills
## Customer sales: invoices, sales receipts, payments & deposits (chapter 4 of QuickBooks® Online Step-by-Step)

### Q1. When a customer pays by credit card at the time of sale, enter:

- a) An Invoice, then Receive Payment.
- **✓ b) A Sales Receipt.**
- c) A Bank Deposit to Checking.
- d) An Estimate, then turn it into an Invoice.

> Paying at the time of sale makes them a cash customer, even with a credit card, so use a Sales Receipt. (Chapter 4 · Cash vs. Credit Customers)

### Q2. When you save an invoice, which accounts go up?

- a) Checking and Income.
- b) Undeposited Funds and Income.
- **✓ c) Accounts Receivable and Income.**
- d) None. That happens when the customer pays.

> An Invoice increases (debits) Accounts Receivable and increases (credits) Income. No money has come in yet. (Chapter 4 · Creating Invoices)

### Q3. In the Checking register, a deposit with Services in the Account column means:

- a) It came through Payments to Deposit correctly.
- b) Nothing's wrong. Deposits always show the income account.
- c) Several sales were combined into one deposit.
- **✓ d) The income has been counted twice.**

> Someone added the deposit from the Bank Transactions feed and typed in an income account, which duplicates the income. Delete it and make a Bank Deposit that gathers the existing payments. (Chapter 4 · Viewing Deposits in the Register)

### Q4. A customer pays a newer invoice before an older one. In Receive Payment, check off:

- a) The older invoice first, then the newer one.
- **✓ b) The newer invoice only.**
- c) Both, with the payment split evenly.
- d) Neither, so it's held as a credit.

> Check off the invoice the customer is actually paying. Paying oldest to newest out of habit is a common error. (Chapter 4 · Handling Partial Payments)

### Q5. When you save an Estimate, the Profit and Loss and Balance Sheet:

- a) Show more income and Accounts Receivable.
- **✓ b) Don't change.**
- c) Show the income now, and A/R once it's invoiced.
- d) Show Accounts Receivable as a pending balance.

> Estimates are non-posting, so they don't show up on either report until you turn them into an Invoice. (Chapter 4 · What Are Estimates?)

### Q6. A customer's head office pays for two locations with one check. To see sales for each, set up:

- a) One customer, with the location in each invoice's memo.
- b) Two separate customers.
- **✓ c) Sub-customers, with Bill Parent Customer on.**
- d) Two customers, with a custom field for the head office.

> Make each location a sub-customer and turn on Bill Parent Customer. You can report on each one, and the parent can pay for them in one payment. (Chapter 4 · Sub-customers)

### Q7. In a new company file, bring in a customer's old unpaid invoices by entering:

- **✓ a) Each invoice, with its original date.**
- b) The total in the Opening Balance field.
- c) One Sales Receipt for the total.
- d) A journal entry debiting Accounts Receivable.

> Always leave the customer's Opening Balance field blank. Enter the open invoices with their original dates. (Chapter 4 · Setting Up Customers)

### Q8. The right way to stop charging sales tax to a tax-exempt customer is to:

- a) Uncheck the Tax box on their sales.
- **✓ b) Uncheck This Customer Is Taxable on their record.**
- c) Charge the tax, then give it back with a credit memo.
- d) Change the taxable items to non-taxable.

> Uncheck This Customer Is Taxable and enter their exemption details. Unchecking the Tax box on a line isn't the fix, because the Sales Tax Liability report goes by the item's tax status, not by whether you collected the tax. (Chapter 4 · Setting Up Customers)

### Q9. A refund on a premium you coded to Insurance is deposited with the day's customer checks. Enter it:

- a) In Add Funds to This Deposit, coded to Other Income.
- b) As a customer payment.
- c) As a separate deposit.
- **✓ d) In Add Funds to This Deposit, coded to Insurance.**

> Code a refund to the same account as the original expense. That reduces Insurance on your reports. (Chapter 4 · Adding Additional Funds to the Deposit)